Touchpad issue

Question

Mouse works but when disconnected, touchpad on my Windows 11 does not work

Answer 1

Hello,

Please download and install the touchpad driver from your PC manufacturer's support website.

Did this issue start right after installing a Windows Update?

Answer 2

If the external mouse works but the built‑in touchpad does not, the most likely cause is a missing or out‑of‑date touchpad driver.

Try these steps:

1. Update the touchpad driver via Windows Update
   1. Open Settings → Windows Update.
   2. Select Check for updates and install any available driver or firmware updates.
   3. Restart the PC and test the touchpad again.
2. Update the touchpad driver via Device Manager
   1. In the search box on the taskbar, type device manager, then select Device Manager.
   2. Look for the touchpad under Human Interface Devices or Mice and other pointing devices.
   3. Right‑click the touchpad device → Update driver and follow the instructions.
   4. Restart and test.
3. Reinstall the touchpad driver via Device Manager
   1. In Device Manager, locate the touchpad under Human Interface Devices or Mice and other pointing devices.
   2. Right‑click the touchpad → Uninstall device.
   3. Restart the PC. Windows will reinstall the touchpad driver automatically from Windows Update.

If the touchpad still does not work after updating or reinstalling the driver, contact the PC manufacturer for further support, as there may be a hardware or OEM‑specific driver issue.

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References:

• Fix touchpad problems in Windows
• Mouse and keyboard problems in Windows