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Hi,
To better help you and guide you to the right solution, could you please check and confirm the following details?
- Could you please describe the specific sound issue you are experiencing? Are you using Windows 10 or Windows 11?
- What is the make and model of your device?
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
- Press Windows + X and choose Device Manager.
Click View > Show Hidden devices
Expand Sound, Video, and Game Controllers.
Take a screenshot and share it here.