Help Needed

Question

Outlook converted to Chinese. Folders/Text renamed in Chinese. I did not make this change.

Answer 1

Hi,

Thank you reaching out to Microsoft QnA.

Kindly go to language settings and change it .

1. At the top of the page, select Settings   and then select General > Language and time.
2. In the Language (Country/Region) field, select your language.
3. Select Save.

Another option is to reset your folders:

https://support.microsoft.com/en-us/office/manage-language-settings-in-outlook-8a34d50d-81b4-40c2-b304-b3d043566389

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Follow these steps to restore English folder names and interface in Outlook for Windows:

1. Close Outlook completely.
2. Reset default folder names in Outlook:
   1. Press Windows + R to open the Run dialog.
   2. Type:

            Outlook.exe /resetfolders
      

      and press Enter.
   3. After Outlook finishes starting and then close it again.
   4. Press Windows + R again, type:

            Outlook.exe /resetfoldernames
      

      and press Enter.
   5. When Outlook opens, check whether the folder names are back in English.
3. If folder names are still in Chinese, reset them via Outlook on the web (for the same mailbox):
   1. Exit Outlook.
   2. Sign in to Outlook on the web with the same account.
   3. Select Settings > View all Outlook settings.
   4. Go to General > Language and time.
   5. In Language, choose English and select Rename default folders so their names match the specified language.
   6. Choose the desired date and time format and select Save.
   7. Sign out of Outlook on the web.
   8. Restart Outlook for Windows and verify that folders and text are now in English.

If English is already selected in Outlook on the web, temporarily switch to another language, save, then switch back to English and save again, making sure the Rename default folders option is checked.

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References:

• Issues with default folders in Outlook