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Hello,
I have a Three Mobile contract and recently discovered a subscription linked to my account for which I am paying through my phone bill. I wish to cancel this Word subscription and stop any further payments. Although I have contacted Three Mobile, they informed me that they cannot cancel the recurring payments and advised me to reach out to Microsoft instead. The subscription costs approximately £8.49 per month, but I cannot find it listed on my Microsoft account. I am requesting a refund for the payments taken from my Three Mobile contract.
Many thanks
MT
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Please try contacting them via Incognito or InPrivate Window on different devices and network services.
If the issue persists, please contact them again after 24–48 hours during weekdays.Best regards,
Darhyl
Hey there! Nice to meet you!
Kindly reach out to Microsoft Billing Support for further assistance through this link:
Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser
Thank you for your understanding! Please let me know if you need anything else.
Best regards,
Darhyl
Hi
I have tried to contact Support Services and this comes up every time.
Chat support options may not be available at the moment. We are sorry for the inconvenience and appreciate your understanding as we work to restore this service as soon as possible.
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