microsoft store

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microsoft store

UN KNOW 60

microsoft store says something went wrong and microsoft store failed to initialize

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Answer 1

David-M 114.2K Independent Advisor

Thanks for the clarifications.

The red message may mean that your system has corrupted or missing files. This is probably why nothing you've tried has helped solve the problem.

I suggest you perform an In-place Upgrade. This procedure reinstalls Windows, which helps to fix problems.

It's a simple procedure, and you have the option to keep files, settings, and apps. Therefore, all your data is kept.

Download the ISO file to perform the procedure:

Access the link below;

https://www.microsoft.com/en-us/software-download/windows11

Under Download Windows 11 Disk Image (ISO), click Select download and select Windows 11 (multi-edition ISO for x64 devices);
Click Download;
Choose the language and click on Confirm;
Then, click 64-bit Download.
Wait for the download to finish and proceed to the procedure below.

After downloading the ISO, do the following:

Double-click the ISO to run;

(After running the ISO, you may need to double-click the Setup file to start the procedure.)

On the Install Windows 11 screen, uncheck I want to help make the installation of Windows better and select Change how Windows Setup download updates;
On the next screen, select Not right now and click Next;
Accept the terms of use;
On the Ready to install screen, select Choose what to keep and select what you want to keep.

(It is in this step that you must select Keep personal files and apps so that all your data is kept.)

Click on Install and wait for the procedure to finish. Your computer may restart several times.

After the procedure is complete, check if the Microsoft Store opens correctly.

If you get any errors or the problem persists, please let me know.

Feel free to ask any questions you may have.

UN KNOW 60 Reputation points

2026-05-20T18:07:59.25+00:00

i tried the steps you told me but the store did not work and now xbox also is not working
David-M 114.2K Reputation points Independent Advisor

2026-05-20T18:19:31.7266667+00:00

In this case, create a new local account with administrator privileges.

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32#WindowsVersion=Windows_11

To add the new user, follow the instructions in "Add a user account". Create the user without a Microsoft account.

To give administrator privileges to the new user, follow the instructions in "Configure a user as an administrator".

Then, log out of the current user and log into the new user. On the new user, see if the Microsoft Store will work as expected.

Please let me know the result.

Feel free to ask any questions you may have.
UN KNOW 60 Reputation points

2026-05-21T06:09:50.9733333+00:00

thank you it worked but what if I wanted to use an app after downloading it from Microsoft store, I cannot use it except on the other account cannot I use it on this account
David-M 114.2K Reputation points Independent Advisor

2026-05-21T12:02:05.85+00:00

Sorry for the delay in reply. I've been offline.

In this case, since the Microsoft Store works on the new user, the problem with the Microsoft Store on the old user is related to corruption in the old user account. While there are ways to try to repair it, they are complex, unreliable, and rarely provide a complete solution. Therefore, the most effective and practical alternative is to start using the new user account as your primary account and migrate your data from the old one.

Transfer all files from the old user account folder to the new user account folder. User account folders are located in the C:\Users directory. There's no need to copy the AppData folder, as it often contains what caused the issue.

Once you're satisfied, you can remove the old user account by following the instructions under "Remove a user account" in the article I shared before.

No problem if you prefer to keep the old user until you're sure you've transferred everything.

Feel free to ask any questions you may have.
UN KNOW 60 Reputation points

2026-05-21T12:45:39.4466667+00:00

Thank you for telling me what to do and helping me for the past three days

Answer 2

Thanks for the clarifications.

Many other factors can cause this behavior. Therefore, I think it's a good idea in your case to start with the standard procedures for this type of problem before trying anything more complex.

Close the Microsoft Store before doing the procedures to avoid errors.

Clear your Microsoft Store cache:

Press "Windows + R";
Type WSReset.exe ;
Click OK.

See if the mentioned problem is fixed.

If the problem persists, reset the Microsoft Store app:

Press "Windows + I" and select "System > System Components";
Look for "Microsoft Store", click on the three dots, and select "Advanced Options";
Under "Reset", click "Reset" and click "Reset" again.

Also, try the "Repair" option in the same place if Reset doesn't work

If it persists, re-register the Microsoft Store.

Press "Windows + X" and select "Terminal (Admin)";
Type or paste the following command and press Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Note if the command will run correctly or will have a red message.

Restart (not shutdown) the PC.

If the behavior persists, please let me know, and I will provide another method.

Feel free to ask any questions you may have.

UN KNOW 60 Reputation points

2026-05-19T14:19:11.0933333+00:00

I actually tried these methods you told more than one time, and they did not work and for what you asked about if it worked correctly or there was a red massage, there was a red massage

Answer 3

David-M 114.2K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, please clarify the following:

Do you have a third-party antivirus installed? If yes, which one?
Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

Also. What is the version and "OS Build" of your Windows 11?

Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

Let me know the result.

UN KNOW 60 Reputation points

2026-05-19T13:22:24.6433333+00:00

i do not have VPN software or third-party antivirus
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