Phone authenticator does not connect with work computer

Crystal Hawkins 0

I need to get a approve sign in code for my work computer, but it does not show up on my phone

Moved from Microsoft Security | Microsoft Authenticator

Jade Ng 11,510 Reputation points Microsoft External Staff Moderator

2026-05-20T00:51:53.2866667+00:00
Dear @Crystal Hawkins,

Thank you for reaching out, and I’m sorry for the inconvenience you’re experiencing with receiving the sign-in approval on your phone.

For better assist, please kindly let me know:

Are you experiencing difficulties with the Authenticator app, such as being unable to access your account due to lost access to the Microsoft Authenticator app?

If you are using business/school account, so are you an admin or end user?

May I know what other troubleshooting steps you have tried so far?

If the Microsoft Authenticator was working normally before and has only recently stopped receiving approval requests, I would first recommend restarting your phone. This simple step often helps refresh the connection between the device and the authentication service.

After restarting, please try signing in again. If the issue persists, kindly let me know and I will guide you through the next steps.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Please feel free to reply below if you have any update or further concern.

Your understanding and co-operation are highly appreciated. Thank you for your precious time. Have a nice day!

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