click.e.progressive.com’s server IP address could not be found.

Question

The login link that was sent to my email gives me this message when I click on it. If I just type www. progressive.com I get this same message. I need to complete my insurance information, but I can't because of this message.

Answer 1

This address https://www.progressive.com works on my copy of Microsoft Edge.

If it doesn't work for you, follow the standard procedure of clearing your browser's cache and removing cookies from Progressive, then restart your browser.

Answer 2

The error indicates that the browser cannot resolve or reach the website’s server. Since this affects both the login link and manually typing the main site, the issue is with connectivity or name resolution, not the email itself.

Try the following steps on Windows 11 with Microsoft Edge:

1. Check general internet access
   • Open another unrelated website (for example, a major search engine).
   • If other sites also fail, restart the router and PC, then test again.
2. Use a different browser or device
   • On the same network, try opening the site from another browser (for example, another installed browser) or from a phone connected to the same Wi‑Fi.
   • If it works elsewhere but not in Edge on the PC, the problem is local to Edge.
3. Clear Edge’s cached data for the site
   • In Edge, select the three dots (…) > Settings > Privacy, search, and services.
   • Under Clear browsing data, choose Choose what to clear.
   • Select Cached images and files and Cookies and other site data, set Time range to All time, and clear.
   • Close Edge completely and reopen it, then try the link again.
4. Disable extensions and InPrivate test
   • Open an InPrivate window (Ctrl+Shift+N) and try the link there.
   • If it works in InPrivate, an extension or cached data is interfering. Disable extensions in Settings > Extensions and re‑enable them one by one to find the culprit.
5. Check for VPN, security software, or DNS filters
   • Temporarily turn off any VPN or web‑filtering/security software and test again.
   • If the site loads with them off, adjust their settings or add an exception.
6. Flush DNS cache on Windows 11
   • Right‑click Start > Windows Terminal (Admin) or Command Prompt (Admin).
   • Run: ipconfig /flushdns
   • Close the window and try the site again in Edge.
7. Try a different network
   • Connect the device to a different network (for example, mobile hotspot) and try the link.
   • If it works on another network, the issue is likely with the original network’s DNS or firewall; contact the network administrator or ISP.
8. Contact the insurance provider
   • If none of the above works and other websites load normally, the insurance company’s site or DNS may be having an outage or blocking certain regions/networks. Contact the insurer’s support by phone or another channel and explain that the domain cannot be reached so they can confirm service status or provide an alternate way to complete the insurance information.

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References:

• Can’t send or receive email in Outlook.com
• ADFS 2.0 error: This page cannot be displayed

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