Payment unatoriszed

Question

HI,

I was charged an amount and I don’t know what it’s for. I don’t want this charge, and I don’t understand what it is.

I dont want that of 21.85$

I was charged an amount and I don’t know what it’s for. I don’t want this charge, and I don’t understand what it is

Answer 1

Hello Jowel Essa,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

1. To identify the charge

• Sign in to your Microsoft account > Order history: https://account.microsoft.com/billing/orders
• Check Services & subscriptions: https://account.microsoft.com/services
• If you have multiple Microsoft accounts, repeat steps 1–2 for each account (Outlook, Hotmail, Live, Gmail‑based Microsoft accounts).
• If you use Microsoft Family, check if another member made a purchase.

2.For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser". Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

Follow these steps to understand and stop the $21.85 charge and request a refund if needed:

1. Investigate what the charge is for
   • Go to the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882
   • Find the payment method that was charged and select Investigate next to the charge.
   • This tool helps identify if the charge is from:
     • A Microsoft subscription with recurring billing enabled
     • A purchase made by a family member using the same card
     • A previously declined charge that was processed later
     • A pre-order or split order that has now shipped
     • An in-app purchase from an app, game, or Office product
2. Check subscriptions and orders
   • Sign in to the Microsoft account used with that card and review:
     • Subscriptions/Services to see if any Microsoft 365 or other subscriptions have recurring billing turned on.
     • Order history in the Microsoft Store to see if there are recent app, game, or in-app purchases matching $21.85.
3. If the purchase was accidental or unauthorized
   • For accidental or unauthorized Microsoft Store purchases, submit a refund request using the guidance in Returning items you bought from Microsoft for exchange or refund.
   • If a child or family member may have used the card, review their purchases and set up controls such as requiring approval before purchases.
4. If the card or account may be compromised
   • If the charge does not appear in the Microsoft account order history or subscriptions, or if it is clearly not authorized:
     • Contact the bank or card issuer immediately to dispute the charge and request a reversal (chargeback) and to block further charges.
     • Ask for a new card to prevent future misuse.
   • If there is any sign someone else is using the Microsoft account, follow the steps to recover a hacked or compromised Microsoft account and secure it.
5. If charges continue after cancellation
   • If a subscription was already cancelled but charges still appear, check the subscription end date. Cancellations must be more than 2 days before the billing date.
   • If the wrong Microsoft account may have been used, use the Manage your payments page again to investigate any unrecognized charges.

---

References:

• How to investigate a billing charge from Microsoft
• Cancel an order or pre-order from Microsoft Store
• Unable to cancel your Microsoft subscription
• What is a chargeback?