HELP: Software Engineering Microsoft Learn Skills Challenge Not Tracking My Progress

Question

Hello,

I’m participating in the Software Engineering Microsoft Learn Skills Challenge.

My modules show 100% completed and the badges appear on my Learn profile, but the challenge tracker is only counting 5 completed modules instead of 17.

I have already waited several days and verified I’m using the same Microsoft account.

Please help resync or refresh my challenge progress.

Learn profile URL: https://learn.microsoft.com/en-us/users/gandhikishan-0590/

Challenge URL: https://learn.microsoft.com/en-us/challenges/ok1oagtxrp40ew

Thank you.

Answer 1

Challenge progress issues like this must be handled by the challenge’s own support channel.

For Cloud Skills Challenge issues, the documented guidance is to contact the support alias listed on the specific challenge page and include:

1. The URL of the challenge.
2. The Microsoft Learn profile username.

Follow these steps:

1. Open the Software Engineering Microsoft Learn Skills Challenge page.
2. Locate the support email alias provided on that challenge page.
3. Send an email including:
   • The challenge URL.
   • The Learn profile username.
   • A brief description that 17 modules show as completed with badges on the Learn profile, but only 5 are counted in the challenge, and that the same Microsoft account is being used and several days have already passed.

If there are any general issues with modules (for example, completion not registering at all), feedback can also be reported via the Microsoft Learn troubleshooting page and the feedback link at the bottom of each unit, but for challenge tracking specifically, the challenge support alias is the primary path.

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References:

• Troubleshooting common training issues in Microsoft Learn
• Microsoft Credentials AI Challenge Sweepstakes Frequently asked questions