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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 43%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
my audio is not working it says no audio device is installed
Moved from Microsoft 365 and Office | To Do | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Hi sinobiya sinu,
Have you installed necessary audio drivers for your system?
If you have not done so, please navigate to your laptop or motherboard support page to download and install audio drivers.
If you have trouble finding the right one, please send me your laptop or motherboard model.
Thank you for your time.
Hi sinobiya sinu,
I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
1
Right click your Start Button and open Device Manager.
Expand the 'Sound, Video and Game Controllers' section.
Please provide a screenshot of that full Device Manager window.
2
Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.
