Billing Information

Question

@azure billing team

I tried contacting you across all channels but failed. So, now, I am contacting you guys from here.

I got a confirmation from the azure subscription team person that my azure account is inactive now. I have deleted the azure default directory. Nothing is active in my azure account tied to the mail from where I am sending you guys this message.

So, I hereby, confirm that I am not responsible and payable for any future charges from azure services as I am not using any of it. Thanks

Sorry for posting here as I cannot raise a support ticket as mentioned and stated several times.

Thanks
Regards
Ruchita

Answer 1

I am sorry, But i will declare it all here only, because I have trying to contact the Azure Billing Team since 20 days.

Thanks

Answer 2

Community forums and this channel can’t be used to declare that no future Azure charges are payable or to change billing responsibility. Billing liability is determined only by the actual state of subscriptions and billing accounts in Microsoft’s systems and by the applicable agreement (for example, Microsoft Customer Agreement or other contract), not by a forum post.

To ensure there are no future Azure charges, the required actions are:

1. Verify that all Azure subscriptions are canceled
   • Follow the documented process to cancel each Azure subscription. See Cancel your Azure subscription from the Cost Management + Billing FAQ.
   • After cancellation, Azure services stop and data is eventually deleted according to lifecycle policies.
2. Confirm there is no past-due or outstanding balance
   • If there is a past-due balance, it must be resolved. See Resolve past due balance for your Azure subscription.
   • If payment was made but a subscription is still disabled, contact Azure support as described in the same article.
3. Keep billing account status in mind
   • If a billing account becomes inactive (no usage, no sign-in, no support requests for at least 12 months), Microsoft may block and eventually terminate it after notifications. When a billing account is terminated, associated data and resources are permanently deleted and can’t be recovered.
4. Contact billing support directly for any disputes or confirmations
   • For Azure billing questions, create a billing support request in the Azure portal. Billing support is free. See How do I contact Azure billing support? in the Cost Management + Billing FAQ.
   • If the billing account is blocked or there are issues with subscriptions under a Microsoft Customer Agreement or other business agreements, follow Keep your Microsoft business billing account active and contact the listed support channel (Microsoft Support or partner/account manager) as applicable.

Without completing the official cancellation and billing steps and working with Azure billing support, it isn’t possible to obtain a binding confirmation here that no future charges will ever occur.

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References:

• Cost Management + Billing frequently asked questions (FAQ)
• Resolve a past-due balance for your pay-as-you-go Azure subscription
• Keep your Microsoft business billing account active
• Key next steps after accepting your Microsoft Customer Agreement