BitLocker not working

Question

I have a problem with BitLocker

Not found and try by my account

Answer 1

If your drive is encrypted with Bitlocker, the only place the Bitlocker Recovery key is automatically stored is on the associated Microsoft account on the link below, be sure to check any Microsoft account that may have been used on the PC and also any work or school account that may be linked to the PC.

(Note, even if your device does not show on the Microsoft account, the Bitlocker Recovery Key may still be available on this link)

https://account.microsoft.com/devices/recoverykey

Are you able to find the Bitlocker Recovery Key on any account that may have been used or linked to the laptop?

If not, do you have a safe backup of your files, or use a cloud service like OneDrive to sync your files online.

Answer 2

To use BitLocker or unlock a BitLocker-protected PC, the BitLocker recovery key must be located first. For Windows 11 home use, the recovery key is typically backed up automatically to the Microsoft account used on the device.

Steps to try:

1. Sign in to the Microsoft account that was used on the locked PC and check for the recovery key at this page:
   • https://account.microsoft.com/devices/recoverykey
2. If the key is not there, review all personal Microsoft accounts that might have been used on the device and repeat step 1 for each account.
3. If the device was ever managed by work or school, the recovery key might be stored in that organization’s system (for example, in Azure AD or another management tool). In that case, contact the organization’s IT admin.

If the recovery key cannot be found in any of these locations, BitLocker encryption cannot be bypassed or unlocked by Microsoft or anyone else. The only remaining option is to erase the drive and reinstall Windows, which results in loss of the encrypted data.

For more detailed guidance on where to look for the recovery key, see the article referenced below.

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References:

• I WANT TO FIND MY BITLOCKER RECOVERY KEY FOR MY COMPUTER - Microsoft Q&A I WANT TO FIND MY BITLOCKER RECOVERY KEY FOR MY COMPUTER
• Request for Assistance with BitLocker Recovery – Surface Pro 2 - Microsoft Q&A Request for Assistance with BitLocker Recovery – Surface Pro 2
• Surface Pro 3 blocked - Microsoft Q&A Hi,