regarding microsoft office

Question

i accidently reboot my laptop in which i also Microsoft word, excel deleted accidently which were pre-installed in my laptop so please help. can you again give the access of Microsoft office. it will help me a lot.

Answer 1

Hi,

You can reinstall it directly from the Microsoft account used to sign in to your Office apps.

Log in to your Microsoft account here: https://account.microsoft.com/services

You can see Microsoft Office listed as active, right? If yes, you can reinstall it by following the steps below:

1. Go to https://account.microsoft.com/services
2. Sign in using the Microsoft account associated with your license
3. Locate Microsoft Office and click Install
4. This will download the Office installer
5. Run the installer and follow the on-screen instructions

Once installed, open any Office app such as Word or Excel, then sign in using the Microsoft account associated with the purchase to activate Office.

Answer 2

Microsoft Office that was pre-installed on a laptop can be reinstalled, but it cannot be “given back” without reinstalling and activating it again.

Because the reboot/recovery removed the pre-installed Office apps (Word, Excel, etc.), follow these steps depending on how Office came with the device:

1. If the laptop was reset/recovered (Push Button Reset / factory reset)
   • After a Windows recovery, Office is removed and must be reinstalled.
   • Check the desktop for a ReadMe file created after the recovery. It usually contains the steps or product key/activation method for reinstalling the pre-installed Office.
   • Then reinstall Office using the appropriate guide:
     • For Microsoft 365 or Office 2021/2024: follow the steps in Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac.
     • For Office 2019/2016/2013: follow Download and install or reinstall Office 2021, Office 2019, or Office 2016.
2. If some apps (like Outlook, Access, Publisher) are missing after reset
   • This can happen after a push-button reset.
   • Reinstall Office as described in Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac. When installation completes, Office activates and missing apps are restored.
3. If this is a new PC that originally included Office and some apps are missing
   • First open Word or Excel and complete activation (Choose Try, Buy, or Activate Office as appropriate).
   • After activation, update Office so that all included apps download:
     1. Open Word or Excel and create a new document.
     2. Go to File > Account.
     3. Under Product Information, select Update Options > Update Now.
     4. Let updates finish; shortcuts for all included apps (Word, Excel, etc.) should appear in Start.

If reinstall or activation fails, contact Microsoft Support or the device manufacturer with proof that Office was bundled with the laptop (invoice, product card, or digital entitlement in the Microsoft account used on the device).

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References:

• Office is no longer on your PC after you do a Recovery in Windows
• Outlook, Access, and Publisher are missing after a push-button reset
• Can’t find Outlook, Access, or Publisher apps on a new PC that included Office

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