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Microsoft 365

Linda Scott 0 Reputation points
2026-05-21T22:05:34.02+00:00

I have renewed and paid for Microsoft 365 on Apr. 14, 2026 and I am still unable to create or enable Word documents.

Linda Scott

Microsoft 365 and Office | Word | For home | Windows

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  1. Ferdinand Nanalig 29,705 Reputation points Independent Advisor
    2026-05-21T22:37:34.82+00:00

    Hi! Let me help you.

    Have you tried signing out and signing back in on WORD using the Microsoft Account that you used to purchase the subscription?

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  2. Ferdinand Nanalig 29,705 Reputation points Independent Advisor
    2026-05-21T23:01:37.1566667+00:00

    Please double-check the status of your subscription on this link https://account.microsoft.com, open the WORD app, go to File > Account, and click "Update License" to refresh your subscription status.

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