printer problem

Question

I have a hp laptop and a hp smart tank 5100 series printer It was a recent purchase I have been using it fine now I can print off of my I phone but when I try to print off of laptop I get a message printer in an error state What is wrong and how do I fix it

Answer 1

Hii,

First, disconnect the USB cable. Then, go to Start > Settings > Bluetooth & devices > Printers > select HP Smart Tank 580 and click Remove Devices. You need to remove all devices, including USB and Network.

Remove all HP applications.

https://support.hp.com/pt-pt/drivers/hp-smart-tank-5100-all-in-one-printer-series/2100992728

Download the HP printer driver using autorun, run it as administrator, and follow the instructions. It will ask if you want to connect via network or USB. Select USB.

Run the automatic driver installation procedure to add the printer again using offline software.

Although this is not a Microsoft website, it is the official website for [Smart 5100/HP].

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Thanks