Subscription query

Question

Hi

I have been charged £104.99 on a recurring charge for the year 2026 while the previous year it was £79.99. I just wanted to know why this price has been taken from the account without any notification being sent to me.

Please let me know.

Thank you

Regards

Junu

Answer 1

In May last year, Microsoft announced an increase (approx. 33%) in the price of a Microsoft 365 subscription, because they were adding new functionality like Copilot Ai to the Office suite of apps, if you do not need that Ai functionality, log into your Microsoft 365 account online and choose the cancel the subscription, then on the next page you should see the hidden option to get Microsoft 365 Classic without the Ai functionality for the original cheaper price.

Answer 2

The most likely reason for the higher recurring charge (£104.99 vs £79.99) is a price change at the time your Microsoft 365 subscription renewed for a new term. For Microsoft subscriptions, the amount billed each period is based on the current license price, multiplied by the number of licenses, plus any applicable taxes or fees. When a subscription renews, the license price can change, which will make the new invoice higher than the previous year.

To confirm exactly why this amount was charged and to see the details of the invoice and service period:

1. Sign in to the Microsoft account used for the subscription at the Services & subscriptions page: https://account.microsoft.com/services.
2. Locate the Microsoft 365 subscription and review the renewal date and price shown there.
3. Review the latest invoice in the billing section (or order history) to see the billing period and service period, and compare it with the previous year’s invoice.
4. If the charge still looks unexpected, go to the Manage your payments page of the Microsoft account dashboard and select Investigate next to the relevant charge to see more details and possible causes. Learn more.

If the subscription is no longer needed or the new price is not acceptable, recurring billing can be turned off so that no future renewals are charged. When recurring billing is turned off, the subscription continues to work until the expiry date but will not renew again.

If a refund is desired for this renewal, check the Microsoft subscription refund guidance and, if eligible, submit a refund request as described there.

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References:

• How to investigate a billing charge from Microsoft
• Understand your invoice for your Microsoft MOSA billing account
• Turn recurring billing on or off for a Microsoft subscription
• I've been charged twice
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription