Hardware Program Registration Completed, but Questionnaire Not Received and Hardware Workspace Not Visible

Question

Hello,

I followed the registration process described in the Microsoft documentation:

Register for the Microsoft Windows Hardware Developer Program

I have successfully enrolled in the Hardware program and uploaded my DigiCert EV Code Signing Certificate. The certificate is visible in the Certificates section of Partner Center.

The EV certificate was uploaded several days ago, but the questionnaire has still not been received.

According to the documentation, a questionnaire should be sent after the certificate is uploaded. However, I have not received any questionnaire email.

In addition, I cannot see the Hardware menu/workspace in the left navigation panel of Partner Center.

Could you please check the status of my Hardware Program registration and advise:

1. Whether my registration is still pending approval or activation.
2. Which email address the questionnaire was sent to.
3. Whether the questionnaire can be resent.
4. Why the Hardware workspace/menu is not visible in Partner Center.

Thank you for your assistance.

Answer 1

The registration process for the Windows Hardware Developer Program requires completion of the EV certificate upload and then a questionnaire that is sent to the global administrator mailbox or to the preferred email address configured in Partner Center. Registration does not proceed until that questionnaire is completed.

From the documented flow:

• After uploading the EV certificate on the Manage certificates page, the global administrator mailbox must be able to receive the questionnaire, or a preferred email address must be configured under My Preferences.
• The global administrator receives the approval confirmation email and next steps only after all approvals are complete.

Based on this, the most likely causes for the current situation are:

• The questionnaire email is being sent to the Microsoft Entra ID global administrator account for the tenant used during registration, not necessarily the account used for daily work.
• The global administrator mailbox is not able to receive the questionnaire (for example, no mailbox, blocked, or spam filtering), or a different preferred email address is configured.
• Because the questionnaire is not completed, the registration remains in a pending state, and the Hardware workspace/menu does not yet appear in Partner Center.

Actionable steps:

1. Confirm which Microsoft Entra ID global administrator account was used during registration, and ensure that account has a working mailbox.
2. In Partner Center, review My Preferences for the global administrator account and verify or update the preferred email address for communications.
3. Check spam/junk and any email filtering/quarantine for the questionnaire message on the global administrator mailbox or the preferred email address.
4. If the questionnaire still cannot be found, contact Partner Center/Hardware Program support via the standard support channels in Partner Center and request that the questionnaire be resent and the registration status be checked. The documentation indicates that registration will not proceed until the questionnaire is completed, which also explains why the Hardware workspace is not visible yet.

The specific details requested (exact registration status, which email address the questionnaire was sent to, and resending the questionnaire) can only be performed by Microsoft support staff through Partner Center; these actions are not available through documentation-only steps.

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References:

• Register for the Microsoft Windows Hardware Developer Program
• Partner Center for Windows Hardware
• Manage code signing certificates
• Driver code signing requirements
• Windows Hardware Compatibility Program Certification Process