Verfication code not received and cannot log into my new windows laptop

Question

I am setting up a brand new laptop. During setting the laptop up I try to log into Windows for the first time on this laptop and I am not receiving a verification code to my phone. I changed to email and am not receiving a verification code to my email either

Answer 1

Hello, I'm Quinn and here to help!

May I know what type of account you're trying to sign in with?

• Personal Microsoft account (e.g. Outlook.com, Hotmail)
• Work or School account (company or university email)

Are you able to log into this same account right now on a phone or another computer?

Additionally, could you describe what you see on screen when this happens, or share a photo if possible? This will help me understand exactly where in the process you're getting stuck. Thank you.

Answer 2

Follow these steps to get past the verification step on the new laptop:

1. Check for common delivery issues
   • Make sure the phone number and email shown on the screen are correct (only partial info is shown for security, but confirm the digits/letters match yours).
   • Check the junk/spam folder in the email for a message from @accountprotection.microsoft.com.
   • If using SMS, confirm the phone is not blocking texts from unknown numbers and that the SMS inbox is not full.
   • Avoid repeatedly clicking “send code again” as excessive or repetitive requests can cause Microsoft to temporarily block sending codes.
2. Try a different verification method
   • On the verification screen, choose another method if available (alternate email, phone, or authenticator).
   • If the only methods shown are ones you cannot access, select I don't have any of these (if offered) and follow the prompts to replace or update the security info. Be aware that replacing all security info can put the account into a restricted state for up to 30 days.
3. Use a different network or device to manage security info
   • On another device (phone or another PC), go to the Microsoft account security pages referenced in the documentation and sign in there first to confirm that verification codes work outside of Windows setup.
   • If codes still do not arrive, try from a different network (for example, switch from home Wi‑Fi to mobile data) to avoid possible temporary regional or network-related blocks.
4. If still no codes arrive
   • There may be a temporary block due to unusual activity, high volume of requests, or heavy compromised traffic from your region. In this case, wait at least 24 hours without further attempts, then try again.
   • If you have completely lost access to all listed security info, use I don't have any of these during sign-in and follow the process to replace your security info. Note that after replacement, signing in may be restricted for 30 days.
5. As a last resort for the laptop setup
   • If you cannot get any verification method to work, complete Windows setup using a local account first. After setup, you can try again to sign in with your Microsoft account once the verification issue is resolved via the web as described above.

For persistent sign-in issues, use the Microsoft sign-in helper tool and, if needed, contact Microsoft Support from another account. Support agents cannot send codes or change security info but can guide through available recovery options.

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References:

• Troubleshoot Microsoft verification code issues