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Forza 5 Error code e.1014, save file corruption

Knin3 1 Reputation point
2026-05-24T15:43:45.82+00:00

Hi,

Id only ever p[layed this game once and now when I try I get this error, ive tryed reinstalling windows and the game, relocating it to a different drive, none worked. Any help would be greatly appreciated, oh and I cant play forza 4 aswell but I forget the reason. My god microsoft is a bit of a joke isnt it. Im certainly not buying 6 if I can not even play these, chances are id have the same problem

Windows for home | Windows 11 | Apps
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  1. Knin3 1 Reputation point
    2026-05-25T16:36:29.48+00:00

    This is the problem with microsoft, you goto there website (forza support) and theres nowhere to actually email them or talk to someone theres just troubleshooting rubbish which never works. Done with microsoft games forever

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  2. Thomas4-N 17,215 Reputation points Microsoft External Staff Moderator
    2026-05-25T09:54:01.3666667+00:00

    Hello Knin3,

    e.xxxx save-sync errors like e.1014 usually points to a save / storage initialization failure on the Forza side rather than the game install. Rory's suggestion is a solid first step. If that doesn't work, there are few more Windows-side fixes:

    • Reset Gaming Services and the Xbox app via Settings > Apps > Installed apps > Advanced options > Reset, then check Microsoft Store > Library > Get updates.
    • Reset FH5 the same way (Settings > Apps > Installed apps > Forza Horizon 5 > Advanced options > Reset).
    • Clear the local FH5 save folder at %LocalAppData%\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\SystemAppData\wgs

    If none of those clear it, Forza Support is the proper place to take it since they can look at the save profile directly.

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  3. Rory Gates 240 Reputation points
    2026-05-24T15:58:01.3+00:00

    Hi Knin3, I found this method, could you check if it works:

    Type SERVICES in the Windows search bar and open the program.

    Scroll down in SERVICES, until you find Xbox Live Network Service, Xbox Live Game Save and Xbox Live Auth Manager

    Once you find these three right click and go to properties

    Select startup type, then enable these three to automatic

    If they are enabled to auto already right click and select restart

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