mousepad scroll issue

Question

mousepad 2 finger scroll quit working on windows 10

Answer 1

Hello,

when two‑finger scrolling suddenly stops working in Windows 10, the issue is usually caused by the touchpad driver.

Please check the following:

Make sure the touchpad driver provided by your PC manufacturer is installed.

Windows Update can sometimes replace the original OEM driver with a generic HID driver, which removes gesture features such as two‑finger scrolling.

Download and reinstall the touchpad driver from your laptop manufacturer’s support page.

For touchpad settings that should be checked, please refer to the AI answer.

Answer 2

Use these steps to restore two‑finger scrolling on a Windows 10 touchpad:

1. Check touchpad settings
   1. Select Start > Settings > Devices > Touchpad.
   2. In the Scroll & zoom section, make sure Drag two fingers to scroll is turned On.
   3. If there is a Scrolling direction option, set it as desired and test again.
2. Update or reinstall the touchpad driver
   1. Open Start > Settings > Update & Security > Windows Update and install all available updates. This can reinstall missing or fixed touchpad drivers.
   2. If scrolling still does not work, update via Device Manager:
      • Right‑click Start and select Device Manager.
      • Look under Mice and other pointing devices or Human Interface Devices for the touchpad.
      • Right‑click the touchpad entry and select Update driver.
   3. If updating does not help, in Device Manager right‑click the touchpad again, select Uninstall device, restart the PC, and let Windows reinstall the driver automatically.
3. If the issue started after a major Windows update
   1. Run Windows Update again to allow Windows to detect and reinstall any touchpad drivers that did not migrate correctly after the upgrade.

If none of these steps restore two‑finger scrolling, the touchpad hardware may be failing and external mouse scrolling can be used as a workaround while seeking hardware service.

---

References:

• Fix touchpad problems in Windows
• Precision touchpad tuning (touchpad-tuning-guidelines)
• Devices not working after a major Windows update