snipping tool in problem

Question

I discovered that after opening a PDF file and using the Snipping Tool to take a screenshot with annotations, my computer crashed. Only the mouse remained functional. Pressing Ctrl+Alt+Del had no response, so I had to force shut it down by holding the power button and then restart. This issue persisted across several attempts, even with a different PDF file. Later, when I avoided opening any files and used only the Snipping Tool, the same problem occurred. This morning, I uninstalled and reinstalled the software, which resolved the issue temporarily. However, the same problem has now reappeared.

Answer 1

I frequently do what you do - take a snip from a PDF and annotate it - for example, I do that to answer questions here. My computer has never crashed as a result.

I don't doubt that your computer crashes, but I don't think it's because of the snipping tool per se.

Answer 2

Hi, good day!

• When was the last time it worked properly?
• Have you made any changes to your computer recently?

---

Here are some of the things you can try.

• Update Snipping Tool app

Open Microsoft Store then click Downloads

Update Snipping Tool or click Update all

• Repair Snipping Tool App

Press Start then Installed apps

Find Snipping Tool in the list then click it

Select Advanced options > Click Terminate > Repair > Reset

• Uninstall Snipping Tool app via PowerShell

Press Windows key + X

Click and Run Windows PowerShell/Terminal (Admin)

Copy and paste the command below then press Enter

get-appxpackage *Microsoft.ScreenSketch* | remove-appxpackage

• Proceed to reinstall Snipping Tool app via PowerShell

Go to the Microsoft Store then download and install the Snipping Tool app

or copy and paste the command below then press Enter

Get-AppXPackage *Microsoft.ScreenSketch* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below instead of Yes or No button.

Answer 3

these jobs have been done many times, same problem again