Issue on exam

Question

Hello Support Team,

I missed my exam yesterday because I experienced an issue with OnVUE.

During the check-in process, the instructor told me to relogin to OnVUE. After logging out, I was unable to open or access the exam again. I then tried to reschedule the exam, but when I contacted support, I was informed that the system detected I was trying to access it from a different region than the one mentioned in the email.

Because of this technical issue, I was unable to attend my scheduled exam session.

Please help me resolve this issue and reschedule my exam as soon as possible.

Thank you.

Answer 1

Try support (again):

https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy

https://learn.microsoft.com/en-us/credentials/support/help