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I am not getting important e-mails

Igor Trickovic 0 Reputation points
2026-05-26T14:22:06.1766667+00:00

Please check backend status of my e-mail accout. My junk mail folder in browser outlook client is completely empty and I am not getting important e-mails. I checked everything on client side and nothing is blocking e-mails on client side.

Best!

Outlook | Web | Outlook.com | Settings

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  1. Sumit D - IA 170.7K Reputation points Independent Advisor
    2026-05-27T11:05:44.0566667+00:00

    Hi Igor,

    Add an address from which you are not receiving an Email from the Safe Senders list and let me know.

    1. Open Outlook on the web.
    2. Click the Settings gear icon in the top-right corner.
    3. Select Mail > Junk email.
    4. Under Safe senders and domains, click Add.
    5. Enter the email address or domain you want to allow.
    6. Press Enter or click Save.

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  2. Sumit D - IA 170.7K Reputation points Independent Advisor
    2026-05-26T15:17:12.34+00:00

    Hi Igor,

    Please answer these two questions:

    1. Is it an Outlook.com account?
    2. Do the senders get a bounce-back message if you can ask?

    I’m eager to hear back and work together to find a solution.

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