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Hi, I'm Bernard. I'm happy to help!
May I know how you reinstalled Windows? Is it by doing a reset and removing everything? Or by using a USB flash drive and creating Windows Installation media?
While waiting, can you also check the Windows version and edition you have?
To check:
Go to Settings > System > About
Under Windows specifications, please let me know the Windows version and edition you have.
Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.