Microsoft Authenticator iCloud Backup Sync Error – Incident ID Q7NAKQ8H

Question

Hello Microsoft Support,

I am experiencing an issue with Microsoft Authenticator on my iPhone. The app is unable to connect to or sync with iCloud backup.

When I try to enable or use the iCloud backup feature in the app settings, I receive the following error message:

“Something went wrong. Please report an issue using the Send feedback option.”

I have already tried the following troubleshooting steps:

Verified that iCloud Drive is enabled

Confirmed Microsoft Authenticator has iCloud permissions enabled

Updated both iOS and Microsoft Authenticator to the latest version

Restarted the device

Signed out and back into iCloud

Despite this, the issue persists and backup/synchronization with iCloud still does not work.

I currently have important authentication accounts stored in the app and I am concerned about losing access if I need to reinstall the application.

I have already submitted the application logs through the app.

Incident ID: Q7NAKQ8H

Could you please help me diagnose and resolve this issue?

Thank you.