Camera does not work on zoom platform

Question

camera does not work while on zoom platform,

says that it is disabled

Answer 1

Hi,

To better help you and guide you to the right solution, could you please check and confirm the following details?

1. Are you using the Zoom app or Zoom through a web browser?
2. Let’s check whether the camera issue occurs in all applications or only in Zoom.

In the search bar, type Camera and press Enter. Does the camera work there?

3. What is the make and model of your device?

In the search bar, type MSINFO32 and press Enter.

Please share a screenshot of that window.

Answer 2

Perform these steps on Windows so Zoom can use the camera again:

1. Check if the camera is blocked in Windows privacy settings:
   1. Select Start > Settings > Privacy > Camera.
   2. Under Allow access to the camera on this device, select Change and turn Camera access for this device On.
   3. Make sure Allow apps to access your camera is On.
   4. Scroll down to Allow desktop apps to access your camera and turn it On. Zoom is a desktop app and needs this enabled.
2. Verify the camera works in Windows Camera app:
   1. Select Start > Camera.
   2. If the preview works here but not in Zoom, the issue is with Zoom’s settings; select the correct camera in Zoom.
3. Ensure the camera is enabled in Device Manager:
   1. Select Start > Device Manager.
   2. Expand Cameras.
   3. Right‑click the camera and, if Enable device is shown, select it.
4. Check for Windows and driver updates:
   1. Select Start > Settings > Update & Security > Windows Update > Check for updates.
   2. If View optional updates appears, open it and install any camera driver updates.
   3. Restart the PC and test again in Zoom.

If Zoom still reports the camera as disabled after these steps, test with another app (for example, Microsoft Teams or the Camera app). If it works there, adjust Zoom’s video settings; if it fails everywhere, follow the camera driver rollback/uninstall steps from Device Manager as described in the references.

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References:

• Camera doesn't work in Windows