Refund required

Question

Although I cancelled my subscription before the end of the trial period I have been charged.

please arrange a refund to avoid the need for further action.

Many thanks

Sue Cowell

Answer 1

Did you purchase the Microsoft 365 subscription directly from Microsoft or from Apple Pay?

If you purchased the subscription from Apple, then on the link below, Microsoft indicate you need to contact Apple Support to arrange the refund.

https://support.microsoft.com/en-US/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

If you purchased Microsoft 365 directly from Microsoft and you have not received the refund within 5 business days, this forum is just a user yo user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option