OneDrive subsrciption

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OneDrive subsrciption

Tynnhoj 20

I have an active OneDrive storage space subscription (upgraded to 100gb) but system is showing otherwise.

Latest receipt I have was for payment in May 2026.

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Answer 1

John Jefferson Doyon 73,800 Independent Advisor

Hi, I'm John! I will help you with this.

Did you recently purchase the Microsoft 365 Basic subscription? If so, have you waited at least 24 to 48 hours?

After purchasing additional storage (or freeing space), it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting for that time. You can also access OneDrive web here https://onedrive.live.com and see if the storage has already updated there.

If the update is still pending after 24 hours, you can try unlinking and relinking your OneDrive account, or resetting it. "Unlink and re-link OneDrive" https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

Let me know how it goes. Thanks :)

Tynnhoj 20 Reputation points

2026-05-28T02:49:31.7133333+00:00

Has been nearly a year since i subscribed. Just realized that it doesnt show up correctly when i clicked into my mobile (purchased storage space due to the need to store the many photos/videos of my kid but it is the 1st time that i was paying attention to the space reflected on my mobile). However, i was fiddling with a few settings (unlnking/linking like you mentioned) and it is now updated. Looks like it doesnt reflect automatically unless one manually does it. Thanks nonetheless !
John Jefferson Doyon 73,800 Reputation points Independent Advisor

2026-05-28T02:53:01.9533333+00:00

Glad to assist!
Tynnhoj 20 Reputation points

2026-05-28T02:54:03.43+00:00

Oh, i just checked https://onedrive.live.com and it still shows the old storage space of 5gb only. Unsure why is this so but since my phone is already reflecting the upgraded 100gb storage, i am not really concerned about whatever is showing on the above onedrive link (:
John Jefferson Doyon 73,800 Reputation points Independent Advisor

2026-05-28T03:02:16.0766667+00:00

As for OneDrive on the web still showing 5 GB, there is also a possibility that a different Microsoft account is signed in on the browser compared to the one being used on your phone. I’d recommend checking the email address shown in OneDrive on the web and comparing it with the account signed in on your mobile app.

If both accounts match, you can also try signing out of https://onedrive.live.com then signing back in, or checking in a private/incognito window to see if the storage updates correctly.

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OneDrive subsrciption

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