Unauthorized payment

Question

From year know. Microsoft withdraw 13 euros from my bank account with out my knowing off.

They use

I would like this to stop

Answer 1

Hi, good day!

Please try signing in to the Microsoft accounts you remember and see if you can see the charges there.

https://account.microsoft.com/services/microsoft365/billing

Please check the support article in the link below on How to investigate a billing charge from Microsoft.

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Since this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Account Profile questions" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm