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Charged twice

steve ellis 0 Reputation points
2026-05-28T15:22:56.27+00:00

I was charged twice yesterday. Can you cancel one of these and refund my bank account please?

Subscription Information

Subscription: Microsoft 365 Personal

Order Number: 4524232892

Plan Price: USD 99.99 plus applicable taxes/1 year

Renewal Date: May 26, 2027

Subscription Information

Subscription: Microsoft 365 Personal

Order Number: 5955993351

Plan Price: USD 99.99 plus applicable taxes/1 year

Renewal Date: May 26, 2028

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Gunasekar N 70,385 Reputation points Independent Advisor
    2026-05-28T16:09:25.89+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    It appears that you have been charged twice for the Office 365 Personal subscription, and your subscription has been extended until May 26, 2028. If you want to cancel one of the subscriptions, you will need to contact Microsoft Accounts & Billing support directly using the link below.

    1. Go to this page: https://support.microsoft.com/en-us/home/contact
    2. Type Talk to an agent then click Get Help.
    3. At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.
    4. Select Other Products then Billing and Account Profile questions then Confirm.
    5. Click Chat with a support agent in your web browser.

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