Microsoft Educator

Question

How to fix this issue:

[Moderator note: Personally Identifiable Information removed]

Answer 1

Hi @Benitez, Sonny,

Thank you for taking the time to share what you’ve been experiencing.

To better support you while ensuring the security of your case information, I have sent you a private message and included a note there. At your convenience, kindly review the message so I can continue assisting you effectively.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond. 

Thank you for your attention to this matter. I look forward to your response.

Answer 2

To resolve the “Please enter proper address…” validation error when creating a Microsoft Learn for Educators profile, ensure the institution information matches the program’s requirements and, if it still fails, contact MSLE support from the portal.

1. Enter the complete, official mailing address of the institution in the address fields (Institution address 1/2, City, State, Zip code) exactly as it appears in institutional records or on the institution website.
2. Confirm that the “School email” (if prompted on a later step) uses the institution’s official domain (for example, ******@school.edu) and not a personal email domain.
3. After verifying and resubmitting the form, wait for the profile creation to complete. There is a 24–72‑hour window from creating the profile to being granted access to teaching materials; a confirmation email is sent when access is granted.
4. If the address continues to be rejected or benefits do not appear after the waiting period, open a support ticket from the MSLE Portal:
   • Select the Help link in the top right of the Microsoft Learn for Educators Portal to create a support ticket.
   • If unable to sign in to the portal, use the support link shown in the sign‑in error message.

Support can review the institution details and correct any backend validation issues with the address.

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References:

• Microsoft Learn for Educators Program FAQ