OneDrive files missing

Question

All of my OneDrive files are missing. The folder structure is there but all the folders are empty. I did all the suggested steps (e.g., check recycle bin and vault, check 30 day restore, etc.) and they do not help. The files must have been deleted beyond the 30 day restore. One online suggestion was to contact Microsoft. I cannot seem to find a way other than here. Any help is greatly appreciated. Thanks in advance.

Answer 1

Hello Charles-7450

Thanks for explaining what you’ve already checked.

If the folder structure is still visible but the files are missing on OneDrive web, and Recycle Bin, Personal Vault, and OneDrive Restore have already been checked, the most practical next step is to contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I know this is a difficult situation, I hope you can get the support you need. Have a nice day.