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WE REACHING OUT TO YOU: Why are you sending me emails on a daily basis, threatening me to block my account ( ******@outlook.de ) due to overdue payment--WE made the payment, which had been confirmed by you, but you are still sending threats. Please kindly get it sorted. REGARDS
YOU RESPONDING: We couldn't find any issues or problems with the Microsoft account details you entered.--
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Had my payment been accepted? See confirmation, which looks real.
If you go to your account https://account.live.com > Subscriptions, do you see the status being active? And the expiration date/renewal date is 2027?
If so, on your apps, like Word, Excel, go to Files > Accounts > Update License, log in again to refresh it.
YES -- it appeared as your familiar pop-up image with an embedded link. Apart from this, had my payment been accepted?
Hello
This doesn't sound like email from Microsoft.
What is the sender's email address? I just want to make sure it is not a phishing scam, because I've seen similar threats about this type of emails before when helping others.
A legitimate email from Microsoft regarding your account always comes from domains ending in @accountprotection.microsoft.com
To Whom It May Concern : I got the alert with the colorful image, prompting me to click a link. This opened a Microsoft site displaying all my payment details. Since it appeared correct, I proceeded with my request and confirmed my payment by showing the bank transfer. No further transfer has been made so far. Once I see this note again, I will copy and send it to you, thank you for your quick response to this matter.
So, it is it not coming as an email, but a pop up?
I see.
This is community/public forum, no one here can verify user's billing/account information.
You can also consider chatting with billing support to verify. That way it is more secure and private.
To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.
Great -- Thank you very much for your help.