Microsoft Store

Question

Hello

I am experiencing a problem with Microsoft Store on Windows.

Whenever I try to download or install any application from Microsoft Store, I receive the message:

"Try again later. Something happened on our end."

I have already attempted the following troubleshooting steps:

• Reset Microsoft Store
• Repair Microsoft Store
• Ran WSReset
• Re-registered Microsoft Store using PowerShell
• Restarted the computer multiple times

Answer 1

Root Cause

Microsoft Store showed "Something happened on our end" whenever an app download was started.

Store browsing worked normally, but downloads failed. Resetting and repairing the Store, re-registering Store packages, DISM, and SFC did not resolve the issue.

Investigation

Windows Event Viewer logs revealed that Microsoft Store was attempting to connect through a local proxy:

Failed to connect ... with proxy 127.0.0.1:10801

The configured proxy was no longer running, causing Store download requests to fail even though the Store interface itself remained functional.

The following commands confirmed the stale proxy configuration:

netsh winhttp show proxy

and

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer

Both pointed to:

127.0.0.1:10801

while no process was actually listening on that port.

Resolution

Remove the invalid proxy configuration:

Open PowerShell or Command Prompt as Administrator.

Run:

netsh winhttp reset proxy

Disable the user-level proxy if necessary:

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f

Reboot Windows.

After reboot, verify:

netsh winhttp show proxy

Expected result:

Direct access (no proxy server)

Microsoft Store downloads started working immediately after removing the stale proxy configuration.

Notes

The issue appeared after a Windows update and was related to a VPN/proxy application that had previously configured the local proxy. The VPN tunnel itself continued to work, but the old proxy entry remained in Windows and prevented Microsoft Store downloads.