Microsoft store download problem

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Microsoft store download problem

Jacob Kacmar 0

May I speak to a real person by call? I tried Mircrosoft support but an ai was talking to me and was very unhelpful. After asking for a human to talk to it hanged on me 3 times. So now I cant report a Microsoft store bug/glitch Im having since the ai seems to ignore me for help.

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Answer 1

Estrella721 39,775 Independent Advisor

Hi,

Unfortunately, Microsoft discontinued direct phone support for home users several years ago, and support requests now typically start through online chat.

If the issue you are experiencing is a Microsoft Store bug or glitch, the best place to report it is through the Feedback Hub app in Windows. Feedback submitted through Feedback Hub goes directly to Microsoft's engineering teams and allows you to provide details, and screenshots that can help them investigate the problem.

To submit feedback, press Windows + F on your keyboard to open the Feedback Hub app, then provide detailed information about the issue you are experiencing and submit your report.

The more details you include, the easier it will be for Microsoft to investigate the problem.

Could you provide more details about the Microsoft Store download problem? For example, do downloads fail, get stuck at a certain percentage, show an error code, or not start at all? I may be able to help troubleshoot the issue.

Jacob Kacmar 0 Reputation points

2026-05-31T03:22:14.9166667+00:00

There is this app called "WindowsAppRuntime1.8" that says is downloading but is actually stuck and frozen. I already tried many attempts to try to remove it, log out and in, reset my pc, stop all ques and so on.. and thanks to that app any and all apps on my pc are forever in queued and I can not download anything on the app store at all until that random app is removed from my downloads. Im on Windows 10.
Estrella721 39,775 Reputation points Independent Advisor

2026-05-31T03:29:09.9633333+00:00
Thank you for your reply and detailed information. Can you try the following?

If you're using a VPN or Third-party antivirus program, try temporarily uninstalling it to see if the problem goes away.

Use DISM and the System File Checker to repair any corrupted system files that may have caused this issue. https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

Try uninstalling and reinstalling the Windows Store.

Press Windows Key + X and choose Windows PowerShell (Admin). Copy and paste the command below and hit Enter.

Get-AppxPackage -Name "Microsoft.WindowsStore" | Remove-AppxPackage

Note: Please complete the process before proceeding.

After that, reinstall the Windows Store. Press Windows Key + X and choose Windows PowerShell (Admin). Copy and paste the command below, then hit Enter.

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Wait 2 minutes, then reboot your computer and try again.
Jacob Kacmar 0 Reputation points

2026-06-01T03:58:07.5333333+00:00

It works! Im able to download stuff again. Thank you! but before I go again are you able to help with another problem? It involves the Minecraft app launchers and them crashing when opening them. I already deleted, uninstalled, reinstall, repaired, reset, shutdown, signed out and signed in again and so on but nothing is working and my Minecraft keeps crashing before showing the play button and trying to launched the game..
Estrella721 39,775 Reputation points Independent Advisor

2026-06-01T09:00:35.6033333+00:00

Thanks for the update. I'm glad the solution above fixed your Microsoft Store issue.

Regarding the Minecraft app, since you have already tried several troubleshooting steps, including reinstalling the app:

First, try performing a clean boot to check if other applications or services are interfering and causing the issue.

https://support.microsoft.com/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

If the problem goes away after a clean boot, it suggests a conflict with a third-party program. Start by enabling the programs you disabled one by one to identify the culprit.

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