Share via

Item does not exist

TRAN THI MY HANH 0 Reputation points
2026-06-01T00:02:16.8166667+00:00

I need support for OneDrive Personal. A file appears in My Files but opening it says "Item does not exist".

Microsoft 365 and Office | OneDrive | For home | Windows
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. TRAN THI MY HANH 0 Reputation points
    2026-06-01T01:10:46.63+00:00

    Thank you, John!

    But OneDrive Personal issue: all Word/Excel/PowerPoint files disappeared at once. I did NOT delete them.

    Files previously appeared in Home/Recent but opening them said "Item does not exist". Recycle Bin is empty. Storage is now under 0.1 GB. After signing in again, all recent files disappeared.

    I need a human support agent to check OneDrive backend/account state or recovery options.

    Was this answer helpful?

  2. John Jefferson Doyon 73,800 Reputation points Independent Advisor
    2026-06-01T00:47:09.0366667+00:00

    Hi, I'm John! I will help you with this.

    Can you check if the same file opens when you sign in directly to OneDrive web https://onedrive.live.com?

    If it also fails there, try refreshing the page and check the OneDrive Recycle Bin to see if the file was removed.

    Also, is this happening with only one file or multiple files?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.