bill payment

Question

hi i have my storage subscription bill attached to my phone bill, i made a late payment, how do i get this set up or speek to a human about this

Answer 1

For a OneDrive/Outlook storage subscription that’s billed through a mobile carrier (added to a phone bill), billing is handled by the store/carrier, not directly in Outlook.

To check or update the subscription and payment:

1. Go to Manage Storage for OneDrive at https://go.microsoft.com/fwlink/p/?LinkID=257521.
2. Select Manage next to the storage plan to open the Microsoft account Services & subscriptions page.
3. Confirm the subscription is active and review its billing status.

If the subscription or storage doesn’t look correct after a late payment, wait up to 24 hours for it to update. If it still isn’t right or if carrier billing is involved and needs to be adjusted, contact support:

1. For OneDrive/Outlook storage issues (Microsoft side):
   • Use the OneDrive support option from the OneDrive app or website and describe that the subscription is billed via the phone bill and was paid late.
2. For carrier billing issues (phone bill side):
   • Contact the mobile carrier’s customer support and ask them to check the Microsoft/OneDrive storage subscription charge on the phone bill and confirm the payment status.

If the subscription doesn’t appear under the expected Microsoft account, verify the signed-in account in the OneDrive app:

1. Open the OneDrive app and tap Me.
2. Check the account name at the top. If a work or school account shows, switch to the personal account or add it with + Add account.

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References:

• OneDrive billing questions
• Microsoft Store & billing help
• Pay for a past-due Microsoft subscription