Outlook send & receive problem

Question

SIGN IN Your account ******@gmail.com needs attention, please sign in to use your account

Answer 1

The message means Outlook cannot currently authenticate the Gmail account and needs a fresh sign-in.

Follow these steps in New Outlook for Windows:

1. Update the Gmail password in Outlook
   1. In New Outlook, locate the Gmail account in the left folder pane.
   2. Select the account icon or banner that shows the warning.
   3. A prompt should appear saying the account needs attention. Select Continue.
   4. Sign in with the correct Gmail credentials and complete any Google verification (2-step verification, etc.).
2. If the Gmail account uses an app password
   • If the prompt in Outlook mentions an app password (for example, “Please create an app password for Outlook on your email provider's site”), do this:
     1. Go to the Google account security page in a browser and generate an app password for “Mail” (per Google’s instructions).
     2. Copy the app password.
     3. When Outlook prompts for the password for the Gmail account, paste the app password instead of the normal Gmail password.
3. Verify Gmail IMAP is enabled (if connection still fails)
   1. In a browser, sign in to Gmail.
   2. Go to Settings > Forwarding and POP/IMAP.
   3. Under IMAP access, ensure Enable IMAP is selected.
   4. Select Save Changes.
4. Confirm server settings if needed
   • If Outlook asks to confirm server settings for the Gmail account, use:
     • Incoming (IMAP): imap.gmail.com, SSL, port 993
     • Outgoing (SMTP): smtp.gmail.com, SSL/TLS, port 465 or TLS/STARTTLS, port 587, authentication required

After completing these steps, the “needs attention, please sign in” warning should clear and send/receive should work again.

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References:

• I can't send or receive messages in Outlook
• Fix problems connecting your Google account to the Microsoft Cloud
• Unable to sign in or add a Gmail account to classic Outlook

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

Do you see 'Sign in via browser' on the screen next to this error message, as shown in the screenshot here?

Click on that option, and you will be redirected to your web browser to sign in again.

Once you’ve signed in, you should be able to send and receive emails normally in the Outlook app.

If you are still having issues, let me know.