Computer continues to require a reset

Question

I have started using a device in order to work from home, and they required me to install an SRW in order to access the work platform, but ever since I started using it, the system keeps crashing and my PC ends us needing a complete reset.

Answer 1

1

When the PC crashes, what happens, does it just freeze up, or does it crash to a blue screen or black screen with an error?

2

Open File Explroer.

Go to C:\Windows\LiveKernelReports

In the two sub-folders in that folder are there any WatchDog dump files?

If so, copy them out to your Desktop, then zip up those files.

Upload the zip file to OneDrive or some other cloud service, share them and please provide a share link here.

Answer 2

Hi @Hildaly Rosa Andino

Ask your IT Team to troubleshoot this issue. may be cause SRW installation not done properly. or SRW app crashed or may be a app bug. so better get your IT team support troubleshoot this issue.

Thanks.

Answer 3

Frequent crashes after installing required work software (such as a secure remote work client or VPN) typically indicate either:

• Driver or service conflicts causing blue/black screens or unexpected restarts.
• System corruption that is not fully repaired by normal restarts.

Start with basic Windows 11 crash troubleshooting, then move to recovery if needed.

1. Remove or disconnect any new hardware If any new USB devices, docks, or monitors were added around the same time, shut down the PC, disconnect them, and start Windows again. Faulty or incompatible hardware can trigger repeated crashes.
2. Boot into Safe Mode Safe Mode loads a minimal set of drivers and services and is useful to see if the SRW software or its drivers are the cause.

• Start the PC and, if it keeps crashing, follow the Safe Mode steps in Start your PC in safe mode in Windows 11 (linked from the crash troubleshooting article).
• In Safe Mode, check whether the system is stable. If it is, the issue is likely related to a driver or service that does not load in Safe Mode (often VPN/remote-work security components).
• If Safe Mode is stable, work with the employer’s IT to update or reinstall the SRW client and any associated drivers from their approved source.

3. Check Device Manager for driver issues

• Right‑click Start > Device Manager.
• Look for any devices with a yellow exclamation mark (!).
• For each such device, right‑click > Update driver.
• If updating does not help, temporarily disable or uninstall the problematic device and see if crashes stop. Coordinate with IT before disabling anything related to the work security stack.

4. Ensure enough free disk space Crashes and repeated resets can be aggravated by low disk space.

• Keep at least 10–15% of the system drive (usually C:) free so Windows can create swap files and operate normally.

5. Install the latest Windows 11 updates If the system can stay up long enough:

• Go to Start > Settings > Windows Update > Check for updates.
• Install all available updates, especially driver and security updates.

6. Use Windows recovery options if crashes persist If the PC continues to crash and “needs a complete reset” frequently, use built‑in recovery options instead of repeatedly doing ad‑hoc resets.

Options include:

• System Restore (if restore points exist) to roll back to a point before the SRW installation while keeping personal files.
• Reset this PC with Keep my files, which:
  • Reinstalls Windows.
  • Keeps personal files (documents, pictures, etc.).
  • Removes apps and settings, including problematic software.

To use Reset this PC from within Windows (if it stays up long enough):

1. Open Settings > System > Recovery.
2. Under Recovery options, select Reset PC.
3. Choose Keep my files.
4. Follow the on‑screen instructions.

If Windows will not stay stable long enough to open Settings, use Windows Recovery Environment (WinRE):

1. Use the steps in Access the Windows Recovery Environment (linked from the reset article) to enter WinRE.
2. Select Troubleshoot > Reset this PC.
3. Choose Keep my files and follow the prompts.

During reset, do not manually power off the device even if the screen is black for a long time, because that can cause the reset to fail.

7. Coordinate with employer IT before reinstalling SRW After the system is stable again:

• Engage the employer’s IT team to:
  • Confirm the SRW client version is supported on the specific Windows 11 build.
  • Provide updated drivers or configuration if their software is known to cause crashes.
  • Validate that required security tools (VPN, endpoint protection, etc.) are compatible with the device.

If, after multiple resets and driver checks, the system still repeatedly crashes when SRW is installed, the employer’s IT should review logs and possibly provide an alternative client or configuration.

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References:

• Troubleshooting Windows unexpected restarts and stop code errors
• Reset your PC
• Recovery options in Windows