Windows 11 Pro refund

Question

How do I get a refund on a windows 11 pro purchase?

Answer 1

The installation assistant says I am running the latest version version of windows, but I have 11 home not pro

Answer 2

It was a mistake

Answer 3

Hi, I'm John!

If the Windows 11 Pro purchase was made directly from Microsoft, please note that Windows digital license purchases are generally non-refundable once they have been redeemed or activated.

May I ask why you would like a refund? For example, was it purchased by mistake, is it the wrong edition, or are you having an issue with activation?

Also, was the purchase made directly from Microsoft or from a third-party retailer?

Answer 4

If Windows 11 Pro was purchased directly from Microsoft, the refund path depends on whether it was bought as a digital app/license in Microsoft Store or as a physical product.

1. If Windows 11 Pro was bought as a digital app/license from Microsoft Store:
   • Digital goods like apps and software are generally not refundable unless the specific offer or applicable law states eligibility.
   • For detailed policy information, review the Microsoft Terms of Sale linked in the refund article.
   • If the purchase was accidental or unauthorized, follow the guidance under unauthorized/accidental purchases and use the refund process for apps and games:
     1. Go to the refund page for Microsoft Store apps and games: Get a refund for apps and games purchased from Microsoft Store.
     2. Follow the instructions there to request a refund if eligible.
2. If Windows 11 Pro was bought as a physical product (e.g., boxed software) from Microsoft Store:
   1. Go to the Order history page of the Microsoft account used for purchase and sign in.
   2. Find the Windows 11 Pro order and select Request a return.
   3. Follow the on-screen steps to get a prepaid shipping label and send the product back.
   4. After Microsoft receives and finds the item eligible, a refund is issued to the original payment method, typically within 3–5 business days.
   • If Request a return does not appear or online returns are not available in the region, contact Sales support using the link in the device refund article.
3. If the charge is accidental or unauthorized:
   • Use the guidance under “How do I cancel an unauthorized or accidental purchase?” which directs to the same refund process for Microsoft Store purchases.
   • If there is a duplicate or suspicious charge, contact Microsoft Store Support as indicated in the cancellation article.

If the purchase was made through another retailer (not directly from Microsoft), Microsoft will not accept the return; the refund must be requested from that retailer.

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References:

• Get a refund for apps and games purchased from Microsoft Store
• Get an exchange or refund on devices bought from Microsoft
• Cancel an order or pre-order from Microsoft Store