Well, either you know, or you don't know! IS https://apps.microsoft.com a legitimate Microsoft website?
Hints for Microsoft:
Any of your AI and chatbots are astonishingly inadequate for basic tasks, because you and seemingly any other company
have been using the "ignorant internet chatter" to train your software. Intelligence does not grow if you feed your system
X-Twitter, Facebook and TIKTOK, etc garbage. I would not tell you that, if it were no so obviously true.
AI that cheats, lies, deceives, does not follow rules you give them, does not care about consequences is no good for anything.
It is not possible to get any straightforward, believable, adequate answer out of any Microsoft customer service system.
You have to rethink, retrain, re-school all of your AI software to get people to trust it and use it.
Clearly your options to select tags manually are made by a narrow-minded person. The concept "Customer Service" does not even show up on the list. Your tiny list ensures that the tags will not be fitting for specific questions.
LET PEOPLE TYPE IN THE TAGS THEY WANT TO USE!
Here are tags I wanted, but which were not available as choices:
Windows Customer Service
Actual answers
Windows 10 Pro
X64
Is site legitimate
Is apps.microsoft.com a legitimate website