Error code 3: 0X80070424

Question

How do I fix this error code error code 3: 0X80070424 on my Lenovo Yoga PC? I think this issue may be preventing me from being able to airprint to my HP Officejet 6970 printer.

Answer 1

Hi, good day!

• When was the last time it worked properly?
• Have you made any changes to your computer recently?
• Have you tried the AI suggested solutions?
• Are you seeing error 0X80070424 in Windows update settings? If so, what specific update are you trying to install?

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Answer 2

Follow these steps on the Lenovo Yoga to address printing issues that may be related to driver or configuration problems and restore printing to the HP OfficeJet 6970 (including AirPrint scenarios that rely on Windows seeing the printer correctly):

1. Verify the printer connection and status

• Make sure the HP OfficeJet 6970 is powered on and connected:
  • If using Wi‑Fi, confirm the printer is on the same network as the PC and shows as connected on the printer’s display.
  • If using USB, ensure the cable is firmly connected and try a different USB port.
• In Windows 11, go to Start > Settings > Bluetooth & devices > Printers & scanners and confirm the printer appears in the list.

2. Restart the Print Spooler service The print spooler manages print jobs; restarting it can clear configuration issues that manifest as errors and blocked printing.
3. Press Windows key + R, type services.msc, and press Enter.
4. Scroll down and locate Print Spooler.
5. Right‑click Print Spooler and select Restart.
6. Try printing again from an app such as Word or a browser.
7. Update or reinstall the printer driver Driver issues are a common cause of printer configuration errors.
8. Select Start > Device Manager.
9. Expand Printers.
10. Right‑click the HP OfficeJet 6970 and select Update driver.
11. If no update is found or printing still fails, right‑click the printer again and select Uninstall device.
12. Restart the PC; Windows will attempt to reinstall the driver automatically.
13. If the printer still does not work, download a compatible driver from HP’s support site that matches Windows 11 and the system type (32‑bit or 64‑bit), install it, then restart the PC.
14. Remove and reinstall the printer in Windows 11 Reinstalling refreshes the printer’s configuration and association with its driver.
15. Go to Start > Settings > Bluetooth & devices > Printers & scanners.
16. Select the HP OfficeJet 6970 and choose Remove.
17. Restart the PC.
18. Return to Printers & scanners and select Add device next to Add a printer or scanner.
19. Let Windows detect and add the HP OfficeJet 6970, then test printing.
20. Clear and reset the print spooler (if problems persist) If printing still fails or the printer shows as not recognized, clear the spooler files.
21. In the taskbar search box, type services, then select Services.
22. Double‑click Print Spooler and select Stop, then OK.
23. In the search box, type %WINDIR%\system32\spool\printers and open that folder.
24. Delete all files in the PRINTERS folder.
25. Open Services again, double‑click Print Spooler, select Start, set Startup type to Automatic, and select OK.
26. Try printing again.
27. Ensure the printer is set as default If Windows is not using the HP OfficeJet 6970 by default, print jobs may fail or route incorrectly.
28. Go to Start > Settings > Bluetooth & devices > Printers & scanners.
29. Select the HP OfficeJet 6970.
30. Click Set as default.
31. Test printing from Word or another app.
32. Update Windows and device drivers Incompatible or outdated device drivers (network, USB, etc.) can interfere with printing.
33. On Windows 11, select Start, type Settings, then select Windows Update.
34. Select Check for updates.
35. Install all available updates and restart the PC.
36. If issues persist, ensure key device drivers (especially printer and network drivers) are current via Device Manager or the manufacturer’s site.

If, after these steps, the HP OfficeJet 6970 still cannot be used from the Lenovo Yoga, repeat the driver reinstall and spooler reset steps, then confirm from another device (such as a phone or tablet) that the printer itself can print via AirPrint to rule out printer‑side issues.

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References:

• Fix printer not found and printer not recognized errors in Windows
• Fix printing problems in Word, Excel, or other apps
• Fix printer driver compatibility issues in Windows
• Fix printer connection and printing problems in Windows
• I get a "stopped working" error when I start Office applications on my PC