Skype refund

Question

Since you are discontinuing Skype, I need my Skype credit refunded to me or applied to another Microsoft product.

Answer 1

Hi Diana Bald

Please kindly note that this is a public community forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

I understand your concern, especially with Skype being retired.

As Q&A Assist mentioned, Skype credit refunds are subject to specific eligibility conditions and can only be processed back to the original payment method. If you would prefer a refund instead of keeping the credit, particularly in light of the Skype service changes, your request will need to be reviewed by Microsoft Support.

In addition to Q&A Assist, if you have already tried all the suggested steps (such as checking your purchase history and the available refund options) and are still unable to proceed, I recommend contacting Microsoft Support directly for further assistance:

• Go to Contact Us - Microsoft Support 
• Select the product or service you're having issue with.
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm.
• Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

They can review your account and transaction details more closely and help determine whether your request qualifies for a refund.

Thank you so much for your understanding.

Answer 2

This hasn't answered my question. I have Skype credit sitting there active. How can I get that money back or transferred to another Microsoft product?

Answer 3

Skype Credit can be refunded only under specific conditions and cannot be directly applied to another Microsoft product.

For Skype Credit:

1. Skype refunds are given according to Skype’s refund policy in the Skype Terms of Use. Refunds are made to the same payment method originally used, and cannot be completed if that payment method is no longer available.
2. Skype Credit that has not been used can be refunded if the refund is requested within 14 days of purchase. Outside the 14‑day period in the EU, refunds are at Skype’s discretion (EU customers only).
3. Refunds can also be given for:
   • Technical issues determined to be Skype’s fault.
   • Fraudulent use if the account was taken over by a third party.
   • Charges made in error if contact is made within 90 days of purchase.
4. Skype cannot refund charges older than 90 days.
5. If Skype Credit was purchased via iTunes or Google Play, the refund must be requested from Apple or Google Play directly.

Skype Credit cannot be converted or applied to other Microsoft products; it is either used for Skype calling or refunded (if eligible) back to the original payment method.

To request a refund:

1. Sign in to the Skype account profile page using this link: http://secure.skype.com/wallet/account/orders.
2. In Purchase history, select the order to refund. If eligible, a Refund button will be available.
3. Select Refund, then Confirm Refund. The refund will be issued automatically to the original payment method.
4. If the Refund button is not available but the situation appears to meet the policy, ensure the correct Skype account is being used and then contact Skype customer support for assistance.

Note on Skype retirement:

• Skype retired in May 2025. Existing calling and Skype Number subscriptions continued to renew only until April 3, 2025.
• For subscriptions extending beyond May 1, 2026, they will be cancelled and converted into Skype Credit. After May 1, 2026, if there is remaining cancelled subscription value converted to Skype Credit and a refund is preferred instead of keeping that credit, contact Skype customer support to request a refund.

For ongoing communication and calling, sign in to Microsoft Teams Free with Skype credentials; contacts and chats are automatically transferred. Remaining paid calling capability is available via the Skype Dial Pad in the Skype web portal and within Teams Free for eligible paid users.

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References:

• Can I get a refund from Skype?
• Skype help & learning
• Skype is retiring in May 2025: What you need to know
• Terms for US Customers registered for Skype Manager prior to 1 August 2015 and US Skype Connect customers