Copilot not responding

Question

Good afternoon,

My CoPilot is not responding today. What should I do?

Answer 1

Hi @Jane Dyer ,

If Copilot is not responding, you can try the following steps:

• Refresh the app/page or restart the application (e.g., Teams, Word, or browser).
• Sign out and back in to your Microsoft account.
• Check your internet connection and reconnect/disable VPN if in use.
• Try a different browser or device (Microsoft Edge is recommended for best compatibility).
• Clear browser cache/cookies if you’re using Copilot on the web.

If you're using Copilot with a work or school account, you may also want to:

• Confirm that a Copilot license is assigned to your account.
• Check your organization’s Microsoft 365 Service Health dashboard for any ongoing issues (this will require assistance from your IT/M365 administrator).

If you're using the free/personal Copilot, you can test again here to rule out session issues: https://copilot.microsoft.com/

If the issue continues, please share which app or platform you're using (e.g., Teams, Word, web) and any error messages you’re seeing.

Regards,
Burak V.