OneDrive Issues

Question

Hello everyone,

I pray that you and yours are doing well, I have an issue that I need assistance with. I have a file in my OneDrive that I clicked to download, it downloaded as a zip file. When I open said file, it reflected the following message.

CorrelationId: 42241aed-a433-4e8c-a521-27fca75c4870

UTC DateTime: 06/02/2026 16:17:26

The following files/folders have not been downloaded

0. Account Heaven0628 1.pdf.pdf
1. Account Heaven0628 2.pdf.pdf
2. Account Heaven0628.pdf.pdf
3. Adobe_Chat_Transcript_8-13-23 1.pdf.pdf

This hasn't happened before and its very frustrating. Make sure you all take some Holy Basil aka Tulsi or Bacopa Monnieri with a MCT there is one on Amazon that comes with Phosphatidyleserine, check out thealexjonesstore.com and nootropicsexpert.com for knowledge and great products and I just found one to re-calibrate the body from stress. :) I approve this message. :)

Back to OneDrive.... also files were in my daughter's folder that I did not put in there, for example this file that I downloaded. I don't know why that is happening.. If anyone can give some guidance and a solution to this issue, that would be greatly appreciated. Thank you and take care.

Answer 1

The zip download message indicates that some items in the selected folder could not be included in the zip file. Common causes, based on known OneDrive behavior and the provided context, are:

1. Files are in use or locked

• If a file is open in another app (for example, a PDF viewer or editor), OneDrive may not be able to access it for download.
• Close any apps that might be using those PDFs and try the download again.
• For sync-related issues, OneDrive recommends ensuring the file is not in use and, if needed, restarting the computer so the file can be unlocked and synced correctly.

2. OneDrive can’t access or find the file

• OneDrive may show errors like “OneDrive can't access this file” or “OneDrive can't find this file” when:
  • The file has been moved, renamed, or deleted before the download.
  • The file is on removable media that is not currently connected.
• Confirm that each of the listed PDFs still appears in the correct OneDrive folder in the web interface and can be opened there.
• If any are missing, check both the OneDrive Recycle Bin and the local Recycle Bin on the Mac/PC that last handled them.

3. Sync or upload problems with those specific files

• If those PDFs were never fully uploaded or are in a sync error state, they may not be available to include in the zip.
• In the OneDrive client (blue cloud icon), open the action center and look for any sync errors related to those filenames. OneDrive will often show specific guidance there.
• If a file shows a red X or “This file can’t be synced,” follow these steps:
  • Close the file if it’s open.
  • Ensure it has read/write permissions.
  • Move it out of OneDrive, let OneDrive sync, then move it back in and allow it to re-sync.

4. Storage or path/filename limitations

• If the account is out of storage, new or updated files may not upload correctly, which can cause missing items in downloads. Check remaining storage on the OneDrive Storage page.
• Very long paths or unsupported characters in filenames can also cause sync/download issues. If any of the problem files have long paths or unusual characters, rename them to simpler names and try again.

5. Files appearing in the wrong (daughter’s) folder

• This usually means the files were moved or saved into that folder at some point—either by:
  • Drag-and-drop in File Explorer/Finder while OneDrive is syncing, or
  • Saving from an app directly into that folder.
• To correct this:
  • In OneDrive on the web, move the files back to the intended folder.
  • Then download again from the correct location.

Practical recovery steps

1. In OneDrive on the web, locate each of the four PDFs by name and confirm:
   • They exist.
   • They open successfully in the browser.
2. If any are missing:
   • Check the OneDrive Recycle Bin and restore them if present.
3. If they exist but still won’t download in a zip:
   • Download each file individually instead of as part of a zip.
   • Or move them temporarily to a new folder and try downloading that folder as a zip.
4. On the Mac/PC where OneDrive is installed:
   • Ensure the OneDrive client is signed in and fully synced.
   • Resolve any sync errors shown in the OneDrive action center.

If the issue persists even after confirming the files exist and are not in use, and individual downloads also fail, contact OneDrive support with the CorrelationId and UTC DateTime shown in the error so they can trace the specific server-side failure.

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References:

• Troubleshoot file upload issues with OneDrive
• Fix problems uploading files on the OneDrive website
• OneDrive shows "This file can't be synced"