outlook email issues

Question

marlene holliday 0

not receiving specific emails
not in junk, not blocked, no rules, not full

0 comments

1 answer

Answer 1

John Jefferson Doyon 73,800 Independent Advisor

Hi, I'm John! I will help you with this.

To help narrow down the issue:

What type of emails are missing? For example, bank alerts, newsletters, business emails, or emails from a specific person?
Have you checked the Deleted Items, Archive, and Other/Focused Inbox folders?
If you sign in through Outlook web https://outlook.live.com/mail do the missing emails appear there?

marlene holliday 0 Reputation points

2026-06-02T22:01:42.0866667+00:00

Emails from businesses, not in junk, archive, trash or deleted. Box is not full. signing in on outlook web they do not appear.
John Jefferson Doyon 73,800 Reputation points Independent Advisor

2026-06-02T22:10:18.5666667+00:00

I noticed that you marked my response as not helpful. I understand your frustration.

Are all business emails affected, or only emails from certain companies?

If you ask one of the senders to email you again, do they receive any bounce-back or delivery failure message?