Can't add payment method

Question

Want to add payment method, but it keeps saying billing address not match, 2 different cards all say the same thing

Answer 1

Hi, thank you for that information. In this case, you may reach them from the link below:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Select your region, and you will find the phone number.

Answer 2

Hi, I'm Bernard. I'm happy to help!

Have you tried contacting your bank institution just to check if there is a change on their end? Moreover, try to add the payment option using a different browser or device, such as a phone:

Go to this link: https://account.microsoft.com/billing/payments

Note: If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"