Cannot contact copilot

Question

Copilot was working great up till yesterday and now all of a sudden no matter what I enter it says cannot contact copilot. Did the Copilot Troubleshooter and it says unable to fix Needs a more advanced solution. I haven't changed any settings and everything else is working normally. Is there an actual problem with copilot itself?

Answer 1

Copilot can show “cannot contact Copilot” when there are connectivity or service issues, not only when settings change locally.

From the available guidance, the recommended steps are:

1. Run the Copilot connectivity troubleshooter again
   • Open the Get Help app in Windows.
   • In the search box, enter Copilot connectivity troubleshooter.
   • Run it and follow all suggested steps. This checks for firewall rules or other blockers to the Copilot connection.
2. Check for broader connectivity/service issues
   • Ensure general internet access is working.
   • Because the message can also appear when the Copilot service is temporarily unavailable, wait and try again later to see if the issue resolves on its own.
3. If issues persist
   • After running the troubleshooter, review its findings in Get Help. If none of the suggested remedies work and the tool reports it “needs a more advanced solution,” use Get Help to contact Microsoft support from there so they can investigate whether there is a service-side issue affecting the account or region.

The behavior described (sudden failure, no local changes, other apps normal) is consistent with either a network path problem to Copilot or a temporary service-side issue, both of which are explicitly covered by the Copilot connectivity troubleshooter.

---

References:

• Copilot troubleshooters