PROBLEM WITH TOUCHPAD

Question

MY TOUCHPAD NO LONGER SHOWS OR MOVES THE CURSOR. HOW CAN I TURN IT ON

Answer 1

Hi, I'm Bernard. I'm happy to help!

This error occurs when there is a miscalibration with the touchpad driver. Kindly follow the steps below to sort out the problem:

Method 1. Rollback touchpad driver:

-Press the Windows key + X

-Go to Device Manager

-Expand the Mice and other pointing devices

-Look for your touchpad driver

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Note: If the issue persists, please download and install an audio driver from your manufacturer's website.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Answer 2

On Windows 11, a touchpad that no longer moves or shows the cursor is usually caused by a driver problem or the touchpad being disabled.

Follow these steps in order:

1. Make sure the cursor is not just hidden
   • If using a mouse or external pointing device, disconnect it and see if the cursor appears.
2. Update the touchpad driver
   • Use Windows Update (recommended):
     1. Open Settings > Windows Update.
     2. Select Check for updates and install any available driver or system updates.
3. Update the driver from Device Manager
   1. In the search box on the taskbar, type device manager, then select Device Manager.
   2. Look for the touchpad under Human Interface Devices or Mice and other pointing devices.
   3. Right‑click the touchpad entry and select Update driver, then follow the prompts.
4. Reinstall the touchpad driver
   • If updating does not help:
     1. In Device Manager, right‑click the touchpad under Human Interface Devices or Mice and other pointing devices.
     2. Select Uninstall device and confirm.
     3. Restart the PC so Windows can reinstall the driver automatically from Windows Update.
5. If the touchpad still does not work
   • If updating or reinstalling the driver does not restore the cursor or touchpad function, contact the device manufacturer for additional diagnostics or repair.

If a mouse or keyboard also does not work at all on this PC, test them on another PC to confirm the hardware is working, and then repeat the driver update steps above.

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References:

• Fix touchpad problems in Windows
• Mouse and keyboard problems in Windows