output issue with audio

Question

why the bluetooth with speaker shows that has been connect to PC, but it doesn't play throughout

Answer 1

Hi,

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type mmsys.cpl

Press Enter.

Right-click your Bluetooth device on Playback, and click Levels. Take screenshots of each tab, and post.

To attach a screenshot, see below:

 

• Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
• The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

 

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

 

I’m eager to hear back and work together to find a solution.

Answer 2

Try these steps in order on Windows 11:

1. Confirm the Bluetooth speaker is the active output
   1. Click the Sound icon in the taskbar.
   2. In the output list, select the Bluetooth speaker (not the PC speakers or a monitor/HDMI device).
   3. Make sure the volume slider is turned up.
   Or via Settings:
   1. Select Start > Settings > System > Sound.
   2. Under Output, make sure the Bluetooth speaker is selected as the output device.
2. Unpair and re‑pair the Bluetooth speaker
   1. Select Start > Settings > Bluetooth & devices.
   2. Find the speaker, select More options (… ) > Remove device.
   3. Select Add device, put the speaker in pairing mode, and pair it again.
3. Turn Bluetooth off and on
   1. Go to Start > Settings > Bluetooth & devices.
   2. Turn Bluetooth off, wait 10 seconds, then turn it back on.
   3. Reconnect the speaker and test audio again.
4. Update the Bluetooth driver
   1. Select Start > Device Manager.
   2. Expand Bluetooth and select the Bluetooth adapter (may include the word “radio”).
   3. Right‑click it and choose Update driver > Search automatically for updated driver software.
   4. Complete the wizard, then restart the PC if prompted and test the speaker.
5. Check Windows Update
   1. Select Start > Settings > Windows Update.
   2. Select Check for updates and install all available updates.
   3. Restart the PC and test again.
6. Verify the speaker supports A2DP Check the speaker’s documentation or manufacturer website and confirm it supports the A2DP Bluetooth audio profile. If it does not, it may connect for control only and not play audio.

If the issue persists after these steps, run the Bluetooth troubleshooter in the Get Help app to automatically diagnose and fix common Bluetooth audio problems.

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References:

• Fix Bluetooth connected but no sound issue on Windows
• Fix Bluetooth problems in Windows
• Use a screen reader to fix Bluetooth problems in Windows